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How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep your sessions secure. This policy tells you what we gather, how we use it, and who can request changes.

Account dataPayment recordsDevice infoSession logsSupport history
tk678 How We Handle Your Information
POLICY QUESTIONS

Contact Us About Privacy

If you want to see what data we hold, request a correction, or ask us to delete your closed account, reach us through live chat or email. We'll verify your identity with the mobile number on file, then send the report or make the change within a reasonable timeframe.

Live chat Open the chat bubble in the bottom corner any time and tell the agent you need privacy support. They'll escalate to the data team and you'll get a reply in the same thread within a few hours.
Email Send your request from the email linked to your tk678 account so we can verify it's you. Include your registered mobile number and describe what you need changed or reviewed.
Account settings Log in and visit the settings page to update your mobile number, change your password, or toggle marketing notifications. For deeper requests like data export or account closure, use chat or email.
HOW WE PROTECT IT

Security and Retention

We encrypt payment data in transit and at rest, store passwords as salted hashes, and limit internal access to account records. Logs older than the legal-retention window are purged automatically. You control marketing opt-ins from your account page.

Encryption

Every bKash, Nagad and Rocket deposit passes through TLS and lands in an encrypted database. We never store your wallet PIN or password in plain text, and withdrawal requests are signed with your session token.

Access controls

Only the finance and compliance teams can see transaction details, and every lookup is logged. Support agents view your bet history and balance but not your wallet account number or withdrawal bank details.

Retention

We keep account and transaction records for the period required by local law, then delete them. Closed accounts are anonymised after the mandatory retention window unless you request earlier deletion where legally allowed.

Your rights

You can request a copy of your data, ask us to correct an error, or withdraw consent for marketing emails. Availability of these rights depends on local law and eligible regions in Bangladesh.

Privacy Policy FAQ

We ask for your mobile number, a password and the payment method you plan to use. When you deposit via bKash, Nagad or Rocket we record the transaction ID and amount to credit your account.

Yes. Contact us through live chat or email with your registered mobile number and we'll send you a report of your account details, transaction history, session logs and support tickets within a reasonable timeframe.

We retain transaction and account data for the period required by local law, then anonymise or delete it. If you want earlier deletion where legally allowed, send a request through the channels listed in the support section.

We share transaction data only with the payment processor that verifies your deposit and routes your withdrawal. We don't sell your wallet information to advertisers or unrelated companies.

We use session cookies to keep you logged in and functional cookies for language preference. Game studios set cookies to track fairness audits. You can disable non-essential cookies in your browser, but some features may break.

Log in, go to account settings and toggle off promotional notifications. You'll still receive transactional emails like deposit confirmations and withdrawal updates, but no bonus announcements or match alerts.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.